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TCPA Resources

As states resume their Medicaid eligibility renewal processes, it will be important to communicate with Medicaid enrollees to educate them on the renewal process and the need to respond to state requests for information. The Telephone Consumer Protection Act or TCPA regulates the ability of non-governmental organizations to contact people by text messages or autodialed phone calls without their express consent. This page provides several resources on the implications of the TCPA for contacting Medicaid enrollees that organizations should consider in preparing their outreach and education campaigns.
Date 
Resources
January 24, 2023
Calling And Texting Consumers: Dos And Don’ts Understanding The Telephone Consumer Protection Act
January 23, 2023
FCC Guidance to Enable Critical Health Care Coverage Calls 
October 17, 2022
​COVID-19 Public Health Emergency Unwinding Frequently Asked Questions for State Medicaid and CHIP Agencies 
April 28, 2022 
HHS Letter to FCC Requesting an Opinion Regarding Text messages and Automated, Pre-Recorded Telephone Calls to Medicaid Enrollees under the TCPA
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  • Home
  • Resources
    • Partner Resources
    • Fraud Prevention
    • Unwinding Guidance
    • Engagement Strategy
    • TCPA
    • ACA Coverage
    • Employer Coverage
  • Newsroom
    • Unwinding News Tracker